SHIPPING & RETURN

All our clients around the world enjoy free international shipping via DHL Express.* All packages are shipped from Quito, Ecuador.

ANDINAVOGUE also pays for all import taxes and duties by sending DDP (Duty and Delivery Payed) packages with DHL Express.  

Processing time on all orders:  2 working days

Delivery time via DHL Express (depending on destination): 5 to 7 working days  

All sales are final.  We do not accept any returns unless you (the buyer) receives a different product than what you ordered. In this case, please notify ANDINAVOGUE as soon as you receive your package, the latest after 5 days, in order to receive a full refund through the same method that was used to make the purchase.

ANDINAVOGUE complies with high packing and delivery policies, making sure that all our products are sent in perfect condition. In the event of loss or damage during the delivery process, DHL’s shipping insurance will cover the costs, thereby freeing ANDINAVOGUE from all liability.

 

* Please note that we currently do not deliver free of charge to the following countries: Brasil, China, India, Indonesia. If you live in one of these countries, please contact us to make separate arrangements.
* Also, we do not deliver or conduct business in the following countries: Crimea, Cuba, Iran, North Korea, Sudan and Syria.
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